Superflex Ltd.
Shipping
Where orders ship from
All orders ship from our plant and warehouse at 400 S 2nd Street, Elizabeth, New Jersey, minutes from Port Newark and the New Jersey Turnpike. Stock items are picked from inventory in Elizabeth; made-to-order hose, custom lengths and custom colours are produced here and shipped when complete. Lead times are confirmed on the order acknowledgment.
Carriers and freight terms
Goods are sold F.O.B. Elizabeth, NJ. Small orders ship by parcel carrier (UPS or FedEx); coils, reels, cartons of boxes and covers and mixed pallets ship LTL or truckload. Freight terms are agreed with each customer: freight may be prepaid and added to the invoice, or shipped collect on your own carrier account — tell us the account and carrier when you order. Pallets are shrink-wrapped and labeled by line item.
Hose coils and reels
Standard hose lengths are coiled and bagged or boxed; long runs of liquid-tight conduit and ENT ship on reels. Reel sizes and pallet quantities for each part are listed on the part page and in the catalog. Reels are non-returnable packaging unless agreed in advance.
Drop shipments and blind shipments
Distributors can have orders shipped directly to their customer. Ask for a blind shipment when you order and we will ship with your packing list and no Superflex pricing. A copy of the packing list is emailed to the ordering account.
Export and international
We ship to Canada and internationally through the buyer’s freight forwarder or a forwarder we arrange. The buyer is the importer of record and is responsible for duties, taxes and compliance in the destination country. Please provide the forwarder’s details and any documentation requirements (commercial invoice, packing list, certificate of origin) with the order.
When your order arrives
Count cartons against the delivery receipt before signing, and note any shortage or visible damage on the receipt. Report shortages, incorrect items or concealed damage to orders@superflex.com within 24 hours of delivery with the invoice or packing-list number and photos where possible. Claims for transit damage are filed with the carrier; we will help with the paperwork.